Contact Us
This page tells you how to reach the editorial team at Best Casino Sites, what we can realistically help with, and where to go instead when your question belongs with a casino operator, a state regulator or a support organization. We are a research and comparison publisher covering US online casinos — we do not run games, hold player funds or process withdrawals, so knowing which door to knock on saves you time.
Who to contact for what
Most messages we receive fall into one of four buckets. Only the first two are ours to answer.
| Your question | Who handles it | Typical response |
|---|---|---|
| A factual error, outdated bonus term or broken detail on a review page | Best Casino Sites editorial team | We verify against the operator's published terms and correct or date the page |
| Feedback on our rankings, methodology or a casino we have missed | Best Casino Sites editorial team | We read every note; we do not promise coverage of a specific brand |
| Your account, a pending withdrawal, a declined deposit, a locked bonus | The casino's own support desk | Operator timelines apply; we have no access to your account |
| An unresolved dispute, suspected unfair treatment, or licensing questions | The regulator in your state, or the operator's listed dispute channel | Varies by state and by operator |
If you are not sure which applies, send it anyway and say so plainly. We would rather redirect you once than leave you circling.
What to include so we can actually help
- The page you are writing about, and the specific line or figure in question.
- The state you are playing from — availability, payment options and legal status all change at the state line.
- Any dates that matter: when you saw the offer, when you deposited, when you requested a payout.
- Screenshots or the operator's own terms text, where you have them.
- What outcome you are hoping for — a correction, a clarification, or just a pointer.
Please do not send us account passwords, full card numbers, Social Security numbers or copies of ID documents. We never need them, and no legitimate casino support agent will ask for a password either.
How we make money, stated plainly
Best Casino Sites earns commission when a reader clicks through to an operator and opens an account. That funding pays for the research. It does not buy a position in our lists, and it does not soften a review. Ratings on this site are editorial judgments made by our team — they are not customer satisfaction scores and not the result of anyone paying for a higher slot. If you believe a page reads like an advertisement rather than an assessment, that is exactly the kind of message we want.
Casinos we currently rank, and the caveats attached
Readers often get in touch about one of the brands in our top list, usually about bonus terms that turned out tighter than the headline suggested. Here is the context we would give you before you write in, starting at the top of our current ranking.
Raging Bull — rated 10.0
Raging Bull sits at the top because its headline welcome package is the largest in percentage and ceiling terms among the sites we cover: 410% up to $10,000 plus 50 free spins. That figure is an upper limit tied to qualifying deposit size, not a sum anyone receives automatically. The limitation worth knowing before you contact anyone: very large percentage matches almost always carry the heaviest playthrough and the tightest maximum-bet rule while the bonus is live, and cashing out from a bonus balance is frequently capped. Read the promotional terms in full, and if a term on our page no longer matches theirs, tell us.
Magician Bet — rated 9.9
Magician Bet earns its place for a different reason: 101% with no wagering on the bonus. For readers who have been burned by playthrough math, a no-wagering structure is the single clearest term in this market — what you win from it is ordinarily withdrawable without grinding through a multiple. The trade-off is scale. A 101% match is modest next to the big percentage offers, and no-wagering deals commonly come with lower maximum bonus amounts and shorter expiry windows. Check the cap and the clock before you deposit.
Slots of Vegas — rated 9.8
Slots of Vegas is here for the slots-first reader: 375% bonus plus 50 free spins on Cash Chaser. Naming the title the spins apply to is useful, because it tells you exactly where the spin value can be used and nowhere else. The limitation is the same one that applies to any game-specific spin allocation — winnings from those spins usually convert to bonus funds first, subject to wagering and often a cash-out ceiling. If the spin terms on our page and theirs diverge, that is a correction request we act on quickly.
Uptown Aces — rated 9.8
Uptown Aces advertises 600% for new players, the highest headline percentage in our list. Percentages that high are typically split across several deposits or restricted to specific game categories, and they tend to sit alongside the strictest bonus-bet limits. Treat the number as a structure, not a payout, and read how it is staged.
The rest of the current list
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins & 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.4 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 x3 | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.1 |
Note the mixed currencies in that table. Zumba Cards and Amazon Jackpots quote sweeps coins (SC) rather than dollars, and Bets.FM quotes a bitcoin ceiling. Those are different product models with different redemption rules, and a question about one rarely has the same answer as a question about another. Say which one you mean when you write in.
Money questions we can answer, and the ones we cannot
We can explain how a cost or a payment route generally works. We cannot see your balance, release a payout or override a limit.
- What it costs to take part — every offer above except the no-deposit style rewards requires your own money at risk. A deposit-match bonus is earned by depositing; minimum qualifying deposits are set by each operator and are commonly in the $10 to $25 range at real-money sites, but check the specific promotion rather than assuming.
- Paying in — US-facing casinos typically support debit cards, credit cards (sometimes blocked by the issuing bank for gambling codes), ACH bank transfer, wire transfer, prepaid vouchers and, at some sites, e-wallets. PayPal is available at certain state-regulated operators and not at others; verify before you rely on it.
- Getting paid out — ACH and bank transfer are the common routes for larger sums, with paper check and, at crypto-accepting sites, on-chain payouts as alternatives. Card refunds back to the original deposit method are also used. Timings are set by the operator and the banking rail, and the first withdrawal is almost always the slowest because verification runs alongside it.
- Fees, limits and timing — minimum withdrawal amounts, weekly or monthly payout ceilings, and per-transaction fees are operator terms. So are bonus expiry dates, maximum bonus bets and cash-out caps on bonus winnings. We publish what operators state; if you find a discrepancy between the terms and your experience, that is worth telling us and worth escalating with them.
Before you contact any casino about a delayed payout, confirm your identity verification is complete. KYC checks — government ID, proof of address, sometimes proof that the payment method belongs to you, and at higher amounts source-of-funds documentation — are a legal obligation for licensed operators, not a stalling tactic. Most withdrawal complaints we see trace back to incomplete paperwork.
The games and product lines behind the questions
It helps to know which part of a casino you are asking about, because the terms differ by category:
- Slots — the bulk of most libraries, and where free spins and bonus playthrough usually count at 100%. RTP and volatility vary by title; high-volatility games swing harder, which matters when a bonus has a short expiry.
- Progressive jackpots — pooled prize games. Bonus funds are often excluded from jackpot play, so check before you chase one with promotional money.
- Table games — blackjack, roulette and baccarat. These commonly contribute a reduced percentage, or nothing at all, toward wagering requirements.
- Live dealer rooms — real croupiers streamed in real time. Frequently excluded from bonus wagering entirely.
- Mobile play — browser or app. Feature parity is not guaranteed; some promotions run on one and not the other.
Several of the operators listed here also run product lines beyond casino games. BetUS, for example, is known as a sportsbook brand alongside its casino, and sports betting sits under separate promotional terms, separate wagering rules and in many states a separate legal framework. Poker rooms and racebook sections, where offered, work the same way. A bonus you claimed on the casino side will not usually transfer across, and questions about those sections are best directed to the operator's own support channel for that product.
Eligibility, state law and where complaints really go
You must be 21 or over to gamble online in most US states, with a handful setting the floor at 18 for certain products. Legal online casino gaming is regulated state by state, not federally — a state either licenses operators or it does not, and the list is short compared with the number of states that allow online sports betting. Federal law governs some payment and interstate aspects, but authorization to offer real-money casino games to you comes from your state's gaming authority.
Two distinctions matter before you write to us or to anyone else:
- A site accepting US customers is not the same as a site being licensed to serve customers in your state. Offshore acceptance and state authorization are different things, and your consumer protections differ enormously between them.
- Sweepstakes and social casino models, which is what SC-denominated offers point to, operate under a separate legal theory again and are unavailable or restricted in certain states.
If you have a dispute with a state-licensed operator, the escalation path runs: the casino's formal complaints procedure first, then your state gaming regulator. Keep dated records of every message. We will point you toward the right body, but we have no authority to compel an operator to do anything, and we will never tell you a casino is completely safe or that a withdrawal is guaranteed.
If gambling has stopped being entertainment, that is a different kind of message and we take it seriously. Our responsible gambling guidance covers deposit and loss limits, self-exclusion, blocking software and the free confidential helplines available across the US. The 1-800-GAMBLER national helpline operates 24 hours a day.
Reaching us, and what happens next
Use the contact form or email address published on this page. We read everything. Corrections to factual claims get priority, and time-sensitive findings on our pages carry a check date — this page was last verified Sep 25, 2026 by Blake Warren. General feedback and coverage suggestions are logged but may not get an individual reply.
A few things we cannot do, stated up front so nobody wastes a message: we cannot open, unlock or close an account for you; we cannot release, speed up or reverse a payment; we cannot arbitrate a dispute; we cannot offer legal or tax advice; and we do not provide gambling tips, systems or predictions.
If you want to understand how we assess and rank operators before you write, our editorial approach and team background sets out the criteria — licensing status, bonus terms read in full rather than skimmed, payment and withdrawal conditions, game range and support quality. The site terms explain the commercial relationships behind the links. And if your interest is in operators outside UK self-exclusion schemes rather than the US market, we cover non-Gamstop sites separately.
No rush on any of it. Send what you have, tell us your state, and we will point you somewhere useful.